LETTER 02
The Seamless Department
A fictional letter from Management.
Written
Management replaced the queue with a button.
The button said DONE.
Behind it, a clerk opened seven doors, counted the same parcel at every threshold, and made a smaller button for each refusal.
The clerk’s desk was moved into the customer’s living room. This improved our floor plan.
When the customer complained of the noise, we added a setting called PERSONALISED QUIET. It required two more doors.
The quarterly report recorded one click.
We thanked the customer for making things simple.
Management